jago23 is committed to protecting the privacy and personal data of every Member on our platform. This Privacy Policy explains precisely what data we collect, why we collect it, how it is stored and protected, and the full range of rights you hold over your information as a jago23 Member.
These six principles summarize how jago23 approaches data privacy. They complement — but do not replace — the full policy text below.
All data transmitted between your device and jago23's servers is protected by 256-bit SSL/TLS encryption. Stored personal data and financial records are encrypted at rest using industry-standard AES-256 protocols, ensuring your information is never exposed in plaintext.
jago23 does not sell, rent, or trade your personal information to any third party for independent marketing or commercial purposes. Data shared with service providers is strictly limited to what is necessary for them to perform their contracted function on our behalf.
As a jago23 Member, you have the right to access, correct, port, and request deletion of your personal data at any time, subject to our legal retention obligations. Data subject requests are handled within thirty (30) calendar days of receipt.
jago23 collects only the personal data that is strictly necessary for the purposes described in this policy — account management, identity verification, fraud prevention, and service delivery. We do not collect data speculatively or in excess of operational requirements.
jago23's data handling practices are designed to align with internationally recognized data protection standards. Our compliance team conducts regular internal audits to ensure our privacy practices remain current and effective against evolving data security threats.
When this Privacy Policy is updated in any material way, jago23 will notify registered Members via email to their registered address and display a prominent notice on the Platform. We believe informed Members are empowered Members.
jago23 operates the online betting and gaming platform accessible at https://jago23.cam ("the Platform"), which is directed primarily at adult residents of Indonesia. In providing our services, we necessarily collect and process certain personal data about our Members and Platform visitors. We take that responsibility seriously.
This Privacy Policy sets out, in plain and precise terms, what personal data jago23 collects, the purposes for which it is processed, the legal bases on which processing is conducted, the safeguards in place to protect that data, and the rights available to Members in relation to their personal information. This policy applies to all jago23 Members, prospective Members who visit the Platform without registering, and any individual who interacts with jago23's customer support channels.
This Privacy Policy should be read alongside jago23's Terms & Conditions, which govern the overall contractual relationship between jago23 and its Members. In the event of a conflict between the two documents on data-related matters, this Privacy Policy prevails.
The following definitions apply throughout this Privacy Policy:
jago23 collects the following categories of personal data, depending on your level of engagement with the Platform:
| Data Category | Specific Data Points | When Collected |
|---|---|---|
| Identity Data | Full legal name, date of birth, gender, nationality, national ID (KTP) number | Account registration & KYC |
| Contact Data | Email address, phone number, residential address (city/province) | Account registration |
| Financial Data | Bank account details (BCA, BRI, BNI, Mandiri, CIMB Niaga), e-wallet IDs (OVO, DANA, GoPay, ShopeePay), deposit/withdrawal history, account balance | Cashier transactions & KYC |
| Verification Data | Government-issued photo ID scans, selfie/liveness check images, proof of address documents | KYC verification process |
| Technical Data | IP address, device type, operating system, browser type and version, session timestamps, geolocation (city level) | Platform access & login |
| Behavioral Data | Pages visited, games played, bet history, session duration, bonus usage patterns | Ongoing platform usage |
| Communications Data | Live chat transcripts, email correspondence, support ticket content | Customer support interactions |
jago23 does not collect sensitive personal data categories such as racial or ethnic origin, political opinions, religious beliefs, health data, or biometric data beyond what is strictly required for identity liveness verification during KYC.
4.1 Directly from You. The majority of personal data held by jago23 is provided directly by Members during account registration, KYC submission, cashier transactions, and customer support interactions. You choose what information to provide; however, certain data is mandatory for account access and service delivery.
4.2 Automatically via Technical Means. When you access the Platform, jago23's servers automatically log technical data including your IP address, device identifiers, browser fingerprint, session start and end times, and pages visited. This data is collected via server logs, cookies, and similar tracking technologies described in Section 10.
4.3 From Third-Party Service Providers. Where you engage third-party payment providers (such as OVO, DANA, or GoPay) to deposit or withdraw funds, those providers may share transactional confirmation data with jago23 for reconciliation and fraud-prevention purposes. jago23 also receives identity verification results from contracted KYC service providers.
4.4 From Fraud Prevention and AML Partners. jago23 may receive risk-signal data from third-party fraud detection services and anti-money laundering databases to supplement our own internal risk assessments. Such data is used solely for compliance and security purposes.
jago23 processes personal data for the following specific and legitimate purposes. Each purpose is subject to the legal basis described in Section 6.
jago23 processes personal data on the following legal bases, which are aligned with internationally recognized data protection principles:
7.1 General Principle. jago23 does not sell, rent, or trade your personal data. Personal data is shared with third parties only where strictly necessary to deliver the Platform's services, to comply with legal obligations, or to protect the rights of jago23 and its Members.
7.2 Categories of Recipients. The following categories of third parties may receive limited personal data from jago23:
7.3 Data Processing Agreements. All third-party processors engaged by jago23 are bound by contractual data processing agreements that restrict their use of personal data to the specific functions they perform on our behalf and impose data security obligations consistent with this policy.
jago23 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, plus any additional period required by applicable law or regulation. The retention periods applied by jago23 are summarized as follows:
jago23 implements a layered, defense-in-depth security architecture designed to protect Member personal data against unauthorized access, alteration, disclosure, and destruction. Key measures include:
While jago23 applies robust security measures, no method of transmission or storage over the internet is entirely secure. jago23 cannot guarantee absolute security of your personal data but will treat any suspected breach with the highest priority and notify affected Members without undue delay where required by law.
10.1 What cookies are. Cookies are small text files stored on your device when you visit the Platform. They allow jago23 to remember your preferences, authenticate your session, and understand how the Platform is used.
10.2 Cookies used by jago23. jago23 uses the following categories of cookies and similar technologies:
10.3 Managing cookies. You can control or delete cookies through your browser settings at any time. Please be aware that disabling essential cookies may prevent you from accessing certain features of jago23, including account login. jago23 does not use third-party advertising cookies on the Platform.
As a jago23 Member, you hold the following rights in relation to your personal data. These rights can be exercised at any time by contacting our Data Protection Officer at .
Request a copy of all personal data jago23 holds about you, together with details of how it is processed. jago23 will respond within thirty (30) days.
Request correction of any inaccurate or incomplete personal data held in your jago23 account profile.
Request deletion of your personal data where processing is no longer necessary or where you withdraw consent, subject to legal retention obligations.
Request a structured, machine-readable copy of the personal data you have provided to jago23, to transfer to another provider.
Object to processing carried out on the basis of legitimate interests, including certain fraud-prevention monitoring, where the processing is not required for contractual compliance.
Withdraw previously granted consent for processing, such as optional marketing communications, at any time. Withdrawal does not invalidate prior lawful processing.
jago23 is strictly an adult platform and does not knowingly collect, process, or retain the personal data of individuals under the age of 21. The Platform is intended exclusively for adults aged 21 and over. To register a jago23 account you must confirm that you are at least 21 years of age.
If jago23 becomes aware that a user under the age of 21 has registered an account or provided personal data, we will promptly close the account, erase the personal data subject to applicable legal obligations, and where funds have been deposited, arrange for their return through the original payment method where feasible.
13.1 jago23 is an internationally licensed operator and, as such, some personal data may be processed or stored on servers located outside Indonesia — including in jurisdictions where jago23's infrastructure and licensed service providers are based.
13.2 Where personal data is transferred internationally, jago23 ensures that an adequate level of data protection is maintained. This is achieved through the use of recognized transfer mechanisms, including standard contractual clauses and binding corporate rules, and through the application of equivalent data security controls to those described in Section 9.
13.3 jago23 additionally ensures that all processing of personal data concerning Indonesian Members is conducted in accordance with the principles set out in this Privacy Policy, regardless of the geographic location of processing infrastructure or service providers.
14.1 jago23 reserves the right to update or amend this Privacy Policy at any time to reflect changes in technology, business practices, applicable regulation, or for other legitimate reasons. The date at the top of this page reflects the most recent revision.
14.2 Where amendments materially affect how your personal data is processed, jago23 will provide you with advance notice via email to your registered address and/or a prominent notice on the Platform, and will seek your consent where required by applicable law.
14.3 Continued use of the jago23 Platform following the effective date of any amendment constitutes your acceptance of the revised Privacy Policy. If you do not agree to the revised policy, you should cease using the Platform and contact support regarding your account.
If you have any questions regarding this Privacy Policy, wish to exercise any of your data rights, or wish to raise a complaint about how jago23 processes your personal data, you may contact our Data Protection Officer through the following channels:
For further information on how jago23 and its partners handle your data in relation to gambling services, please also review the Terms & Conditions and Responsible Gaming pages.
Our support team is available 24/7 in Indonesian to answer any privacy-related enquiry and to help you exercise your data rights. We encourage you to read our Terms & Conditions and FAQ for a fuller understanding of how jago23 operates.